Frequently Asked Questions

About Softlux

Most frequent questions and answers about Softlux
  • What is Softluxx?

    Softlux offers gifted and innovative talented and creative people worldwide to create their customized footwear and introduce a footwear line from the ground up. We care for all manufacturing and logistics from our self-own factory, which has 25 years of experience in the shoe industry..

  • Who is Softluxx for?

    Softlux is perfect for…

    Young designers, stylists, musicians, artists, students, and footwear lovers go back to square one and wish to challenge themselves and develop and market their customized shoes in real life.

    Businesses with developed brand names seek to prolong their item offerings by establishing a customized footwears line.

  • Where is Softlux based ?

    Softlux’s main design and production headquarter is located in Dongguan, China. We also have an additional factory in Myanmar. Visit our about us page to get more information.


Sampling

Most frequent questions and answers about sample making

  • What do I have to do to start the prototyping process?

    To develop new designs, what you need to get started are detailed sketches and production-ready tech-packs.

    Suppose you have an initial idea or sketch but do not have the technical know-how to translate those sketches into a production-ready tech pack. In that case, our in-house design team can help to recreate the sketch and make it production-ready.

  • How do I submit a design to start the process?

    You can send us your designs, sketches, tech packs, or picture references through the Contact Us form. On the other hand, you can also e-mail us at [email protected]. Not exactly sure how you can make a Tech Pack? Here’s a helpful Technology Pack Guide with templates.

    We normally respond within 24hrs.

  • How much does prototyping cost?

    The cost for prototyping and sample making differs for each design. The cost range would be between 1000 & 3000 USD. It might differ from the complexity of a design, chosen materials and hardware, and embellishments (if any), or if specific shoemaking techniques are needed.

  • Do you make samples ?

    Yes, before we get into production, we will make samples for you first. Samples are made according to your design/sketches. Once the sample is done, we can ship it to you for confirmation. Revisions are accepted if necessary. Once we settle everything, we will start production.

  • How long does it take to make samples?

    Samples can be made in two ways: light and heavy customization.

    For light customization, choose the product structures we have, you can put your own logo on, change materials. This will take 15-20 days.

    For heavy customization, customize from a sketch or an original sample, develop new molds and structures, etc. This will take 25-30 days.

  • Can I just buy one sample?

    Sure. Some of our styles are in stock. You can buy one sample of those.

  • Do you have a catalogue?

    Sure. Please talk to our customer service, they will send you our catalog and help you with any of your needs.

  • What kind of techniques can you apply on bags/shoes?

    Beading, embroidery, printing, garment dyed, etc.


Production

Most frequent questions and answers about production
  • What is the minimum order quantity(MOQ) ?

    Our MOQ relies on the particular item you intend to make. Normally, MOQ is between 50 to 1000 items. Call for specific information.

  • How long does it take the shoes to finish production?

    Production lead time is depending on your order quantity and complexity. Normally, we finish the production in 3-5 weeks.

  • Do you offer worldwide shipping ?

    Yes, we do offer worldwide shipping. The cost of shipping is not included in the order & wholesale products. Taxes may apply as per country.

  • What brands do you manufacture for ?

    Over the past 25 years, we have manufactured for a lot of well known brands: 

    Katespade, Banana Republic, White House Black Market, J. Jill, Rebecca Minkoff, Steve Madden, alice + olivia, DEREK LAM 10 CROSBY, Nordstrom, Kurt Geiger London, Jack Rogers, Sixtyseven, Antonia Saint NY, Adrianna Papell ect.

  • Where and how are the shoes/bags made ?

    All the parts and accessories are sourced and made from our trusted providers in China. For sampling and manufacturing, the last assembly will certainly happen in our factory. If you need the last assembly to accompany our affiliate manufacturing facilities, this is also possible. However, they might need an MOQ of 500 pairs.

  • What size range do you provide ?

    We provide standard sizes: US (5-14), UK (3-12) and EU (35-46.5). Extended sizes can be customized. To find out the perfect fit, please use our Shoe Size Conversion Chart, which provides a guaranteed 98 percent sizing match.

  • Can I see my shoes in production? Can you send me pictures & Videos ?

    All the parts and accessories are sourced and made from our trusted providers in China. For sampling and manufacturing, the last assembly will certainly happen in our factory. If you need the last assembly to accompany our affiliate manufacturing facilities, this is also possible. However, they might need an MOQ of 500 pairs.

  • How does shipping work?

    We offer shipping by sea and air. Typically, smaller and lighter products ship via air, but larger and heavier products such as handbags ship by sea. And, of course, it also depends on the order quantity as well. Shipping by sea typically takes four weeks, and shipping by air usually takes only a few days. Faster service is available via air, but there is an extra cost involved, so plan early to get the best rates.


Leather & Materials

Most frequent questions and answers about leather & materials

  • What do I have to do to start the prototyping process?

    To develop new designs, what you need to get started are detailed sketches and production-ready tech-packs.

    Suppose you have an initial idea or sketch but do not have the technical know-how to translate those sketches into a production-ready tech pack. In that case, our in-house design team can help to recreate the sketch and make it production-ready.

  • How do I submit a design to start the process?

    You can send us your designs, sketches, tech packs, or picture references through the Contact Us form. On the other hand, you can also e-mail us at [email protected]. Not exactly sure how you can make a Tech Pack? Here’s a helpful Technology Pack Guide with templates.

    We normally respond within 24hrs.


Extra Service

Most frequent questions and answers about our extra service

  • Do you offer design service ?

    Yes, we do offer design services, and we can help bring your idea to life!